Privacy Policy

Last updated: January 2026

1. Introduction

FUTCHER IT WEB LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website futcher-it.co.uk or use our services.

We are registered in England and Wales (Company Number: 16946417) and are the data controller for the personal data we process. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Contact Information

FUTCHER IT WEB LTD
49 Gales Drive, Crawley, United Kingdom, RH10 1PE
Email: Moask24@outlook.com
Phone: +44 7848 517559

3. Information We Collect

3.1 Information You Provide

We may collect information that you voluntarily provide when you:

  • Fill out our contact form (name, email address, company name, message)
  • Request a quote for our services
  • Enter into a contract with us for services
  • Communicate with us via email or other means

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of your visit

This information is collected through cookies and similar technologies. Please see our Cookie Policy for more details.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: Where you have given us explicit consent to process your data (e.g., for marketing communications)
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, unless your interests override ours
  • Legal Obligation: Where we need to comply with a legal obligation

5. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices and security alerts
  • Communicate with you about our services (with your consent)
  • Comply with legal obligations
  • Detect, prevent, and address technical issues or fraud

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as hosting providers, email service providers, and payment processors. These providers are contractually obligated to protect your data.
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets

6.1 Third-Party Services

Our website may use the following third-party services:

  • Wise (formerly TransferWise): For processing card payments and Apple Pay transactions. Please see their Privacy Policy for more information.
  • Web3Forms: For processing contact form submissions
  • Hosting Provider: For website hosting services

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

  • Contact form enquiries: 2 years from the date of submission
  • Client contract data: 7 years after the end of the contract (for legal and tax purposes)
  • Website analytics data: 26 months

9. Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request a copy of your data in a machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at Moask24@outlook.com. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first at Moask24@outlook.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

FUTCHER IT WEB LTD
Email: Moask24@outlook.com
Phone: +44 7848 517559
Address: 49 Gales Drive, Crawley, United Kingdom, RH10 1PE